Betclic Group

WE ARE BETCLIC

A leader in Europe in sports betting and online games, Betclic is a French company with:

  • 🧑‍🤝‍🧑 A community of 15 million players sport fans
  • ⭐️ a wide range of sports betting, poker, casino games, and online horse betting
  • ⚽️ More than 50 sports open to betting
  • 📅 400,000 sports events available to bet on each year
  • 🖥 60,000 live sporting events broadcast each month
  • 🎰 More than 4,000 casino games to try out
  • 🃏 Over 2 million poker games played each month
  • 🚀 numerous official partnerships such as in France the FFF, Ligue 1 Uber Eats, the Coupe de France, Rugby Top 14 (LNR), the Betclic Elite in basketball (LNB), UBB, Boxers de Bordeaux…
  • 🌏 Headquartered in Bordeaux, Betclic is a multicultural and international company with more than 43 nationalities among its over 1000 employees in five European countries: France, Italy, Malta, Poland, and Portugal.

To find more information about us, please check our Corporate website: https://betclicgroup.com/en/discover/
And to learn more about our work environment and events, check our Instagram page: https://www.instagram.com/betclicgroup/

Does the world of sports and games fascinate you? If you are a team-player, are ready to take on a new challenge, and have the ambition to build new solutions to offer our players a new and unique experience…

Betclic invites you to join the adventure!

#JoinBetclic #WeAreBetclic

ENTER THE GAME

The Real Time Analyst is responsible for scheduling and performance. They create fair schedules that are adapted to the expected workload. They prepare forecasts and generate daily reforecast. They will also check and monitor all our SLA's as well as understanding and managing the rise and fall of our queue SLA's. They will work closely with IT and CS Management to ensure that systems are up and working so that advisors have the necessary systems access and permissions to do what they are being asked. The Real Team Analyst contributes to the smooth running of the Customer Service.

YOUR ROLE AT BETCLIC

In this context, your duties are:

  • Creates fair and optimized schedules that are adapted to the forecasted workload.
  • Ensures that the scheduling function is providing optimal forecasting, scheduling, and identifying new methods, strategies, and opportunities.
  • Coordinates appropriate staffing allocation and availability of customer service staff to achieve service level objectives.
  • Efficiently monitors site and tools to ensure optimal staffing levels.
  • Adjust intraday forecasts derived from understood business drivers to determine required staffing levels.
  • Takes appropriate actions to maximize global efficiency of the Customer Service.
  • Runs and analyses regular or ad-hoc reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals.
  • Facilitates real-time discussions with necessary stakeholders.
  • Keys daily exceptions requests, updates schedules and responds to escalated issues and ad-hoc requests.
  • Ensures that all reports originating from the department are accurate and reliable.
  • Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position, as required by Head of Workforce Planning or Senior Management.

WHO ARE WE LOOKING FOR?

Employees with a good dose of humour, respect and kindness, a little zeal and a real passion for their profession!

This job is for you if:

  • You have an excellent command of English and strong writing skills.
  • You have excellent communication & presenting skills.
  • You have proficient knowledge of MS Office suite.
  • You have experience in Customer Service.
  • You are reliable and a team player.
  • You have excellent communication skills.
  • You have excellent organization, time management, and analytical skills.

WHAT CAN YOU EXPECT?

  • Travel & Leisure benefit up to €600 per year.
  • Fitness benefit up to €30 per month.
  • Meal allowance.
  • Private health insurance after 6 months of employment.
  • Private pension scheme after 6 months of employment.
  • Relocation package.
  • Hybrid work arrangement from Malta.
  • Possibility to work remotely from home country for few weeks per year.
  • Constant focus on skills development with a personalized annual training program.
  • Career development in an international environment.

And the opportunity to work in a friendly, youthful and fun atmosphere!

Indefinite position to be filled as soon as possible in Sliema, Malta

Betclic Group - Tagliaferro Business Centre, Level 3, Gaiety Lane, Sliema SLM1551, Malta

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